Due to COVID-19 requirements, some staff are working remotely. Phone and TTY access is reduced at present.
For continued quick response to your booking enquiries, please contact us in the following ways:
SMS: 0427 671 261
Online Booking Form: click here
Fax: 1800 246 914
Account Enquiries: firstname.lastname@example.org
If you need to contact us by phone, and the line is busy, please leave a message. A Contact Centre staff member will return your call as soon as possible.
Phone: 1800 246 945
Our staff, interpreters and clients are our priority and we continue to do all we can to responsibly manage booking requests.
Please give NICSS as much notice as possible if you decide to cancel or reschedule your appointment.
NICSS Clients - Video Interpreting
NICSS bookings staff and interpreters remain committed to providing critical interpreting services to the community.
While we have always provided Video Interpreting (VRI), now more than ever VRI allows businesses to make contact with their Deaf clients and at the same time addresses Commonwealth Government Health Guidelines.
NICSS uses a range of software tools to remotely connect interpreters to businesses.
These include FaceTime, Skype and Skype for Business (all can be used on mobiles, tablets/iPads and laptop/desktop computers). Typically with these three methods, you require a username (to be given to the other parties you are connecting with and vice versa) and at the time of meeting, simply hit the video call button to connect.
Other video software we use include Zoom, Cisco Jabber Guest and more. These are apps that can be easily downloaded from either the Apple Store or Google Play onto a mobile phone, iPad/tablet, laptop or desktop computer. These apps do not require usernames, however a meeting is created and a link is sent to all parties by the creator with easy to follow steps on how to connect to the 'meeting room'.
We strongly encourage you to consider booking interpreters via video conferencing to help protect the health of everyone at this time.
Please don't hesitate to contact us if you would like to discuss further.
A Message about COVID-19
In the best interests of the health of our clients, community and interpreters, please let NICSS staff know if you:
We recommend you always follow Government health directives and take appropriate measures such as distancing yourself from other persons by at least 1.5 meters and cease usual greetings such as handshakes and hugging.
Please follow appropriate hygiene measures as set out by Australian health authorities.
View video in Auslan, click here
"NICSS provides a quality professional interpreting service."
- Service Provider