Due to the COVID-19 situation, NICSS Contact Centre staff are working remotely. Phone and TTY access is reduced at present. Please minimise Phone and TTY calls at this time.

NICSS Contact Centre staff are working remotely - for continued quick response to your booking enquiries, please contact us in the following ways: 

We are committed to assisting you promptly with all your booking enquiries. 

24 March 2020 - NICSS Clients - Video Interpreting 

NICSS bookings staff and interpreters remain committed to providing critical interpreting services to the community during this rapidly changing environment. 

While we have always provided Video Interpreting (VRI), now more than ever VRI allows businesses to make contact with their Deaf clients and at the same time addresses Commonwealth Government Health Guidelines. 

NICSS uses a range of software tools to remotely connect interpreters to businesses. 

These include FaceTime, Skype and Skype for Business (all can be used on mobiles, tablets/iPads and laptop/desktop computers). Typically with these three methods, you require a username (to be given to the other parties you are connecting with and vice versa) and at the time of meeting, simply hit the video call button to connect. 

Other video software we use include Zoom, Cisco Jabber Guest and more. These are apps that can be easily downloaded from either the Apple Store or Google Play onto a mobile phone, iPad/tablet, laptop or desktop computer. These apps do not require usernames, however a meeting is created and a link is sent to all parties by the creator with easy to follow steps on how to connect to the 'meeting room'. 

We strongly encourage you to consider booking interpreters via video conferencing to help protect the health of everyone at this time. 

Please don't hesitate to contact us if you would like to discuss further. 

17 March 2020 - A Message to our valued NICSS Clients and Interpreters (COVID-19) 

It is still business as usual at NICSS - our Contact Centre is operating as usual with some staff working remotely. We are experiencing a significant increase in the number of enquiries we are handling as a result of COVID-19.

Thank you for your patience and be assured we are working to capacity to deal with all enquiries and booking requests. 

In the best interests of the health of our clients, community and interpreters, please let NICSS staff know if you: 

• are displaying symptoms of flu or fever

• have been overseas recently 

• have been in contact with someone diagnosed with COVID-19.

We recommend you always follow Government health directives and take appropriate measures such as distancing yourself from other persons by at least 1.5 meters and cease usual greetings such as handshakes and hugging. 

Please follow appropriate hygiene measures as set out by Australian health authorities:

Our staff, interpreters, clients are our priority and we are doing all we can to responsibly manage booking requests during this evolving situation. 

We ask that you give NICSS as much notice as possible if you decide to cancel or reschedule your appointment. 

Thank you all sincerely for your continued support during this time. 

View video in Auslan, click here

Regards, 

The Team at NICSS

Ph: 1800 246 945

Fax: 1800 246 914

TTY: 1800 246 948

SMS: 0427 671 261

Email: bookings@nicss.org.au