Skype is free software that you can download. It allows you to make voice and video calls over the Internet. Skype is used for Video Remote Interpreting. You will need a webcam, microphone and speakers. You can find out more about Skypehere.
Deaf Interpreters (also known as Deaf Relay Interpreters) work with consumers who have additional or unique communication needs, including international signers, people who are Deafblind and Indigenous Deaf people. Deaf Interpreters work with Hearing Interpreters to facilitate communication. For many social, cultural or medical reasons some Deaf consumers have extra communication needs. Some examples are developmental delays; serious illness that may affect clear signing; limited exposure to English and/or Auslan; Deaf Indigenous Sign dialects/tactile sign language.
Please visit the ASLIA website for more information on Deaf Interpreting.
You can contact the Health Complaints Commission in your State or Territory. It is important to have an interpreter present at an appointment for legal and other reasons, including informed consent. Further information can also be found in the Disability Discrimination Act 1992.
All complaints and feedback about NICSS is important. It helps ensure we provide the best possible service. You can fill out our online feedback form or email NICSS. All complaints and feedback NICSS receives is strictly confidential.
NICSS abides by the Privacy Act 1988. All information remains private and confidential. No information is disclosed to any person who has no right to see it.
NICSS respects the privacy of all persons who utilise its functions and services. We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (which regulate how organisations may collect, use, disclose and store personal information and how individuals may access and correct personal information held about them). See the complete NICSS Privacy Statement HERE.
NICSS operates nationally between the hours of 8am and 6pm (local time) Monday to Friday excluding all National Public Holidays. NICSS contact details.
Yes. You can ask NICSS to book an interpreter of your choice. If your preferred interpreter is not available, NICSS will advise you and source an alternative interpreter with your approval. If you don’t have a preferred interpreter, NICSS will always source the closest appropriately qualified interpreter on your behalf. Find out more about NICSS Interpreters.
If you are a Professional or Government service provider and you want to ensure clear communication with a Deaf client you may choose to use a NICSS interpreter. This service is provided under the Disability Discrimination Act 1992.
NICSS employs NAATI accredited interpreters at Paraprofessional (formerly Level 2) and Professional (formerly Level 3) levels and Deaf Relay Interpreters. Information about NICSS interpreters.
Yes. NICSS will need to cancel the interpreter. It is important to let NICSS know immediately an appointment is cancelled. Appointments cancelled under 24 hours (or one business day) are charged at the full rate.
If your appointment is NOT a private medical or health care appointment NICSS can book an interpreter for you. Follow the link for a list of services covered by NICSS.
The National Auslan Interpreter Booking & Payment Service (NABS) provides interpreters for private medical and health care appointments. Find out more about NABS services here.
ALL interpreting services for both public and private health care appointments are provided FREE to Aboriginal and Torres Strait Islander Sign Language users. The National Auslan Interpreter Booking & Payment Service (NABS) provides interpreters for health care appointments. Find out more about NABS services here. Follow the link for more information about the NICSS services.
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