Providing Accredited Auslan Sign Language Interpreters Australia Wide

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NICSS Guidelines

Privacy Statement 

The National Interpreting and Communication Services (NICSS) respects the privacy of all persons who utilise its functions and services. We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (which regulate how organisations may collect, use, disclose and store personal information and how individuals may access and correct personal information held about them). See the complete NICSS Privacy Statement HERE.

Copyright Statement

The Documents and information on the website including all graphics, images, text and other files and the selection and arrangement thereof are copyrighted materials of National Interpreting & Communication Services and/or other third parties. Reproduction or storage of materials retrieved from the website is subject to the Commonwealth Copyright Act 1968. You are hereby granted a limited license to copy the website contents to the extent required for normal worldwide web viewing purposes and personal, non-commercial use only. All other rights are reserved.

Material On The Website

Material may be updated or amended from time to time. While the National Interpreting & Communication Services attempts to keep the information on this website accurate and up to date, we cannot guarantee that the website contains the latest or most accurate information. Where we have included materials provided by others, research, individual stories or links to other sites, the views expressed therein are not necessarily those of the National Interpreting & Communication Services.

The internet is not a secure medium and communication to and from this website may be intercepted or altered in transit. National Interpreting & Communication Services cannot guarantee that this website is free from anything which may damage any computer which accesses this website.

Social Media Policy

The NICSS Social Media Policy contains important information for those who use social media. It provides guidance on NICSS expectations where social media are used and outlines appropriate standards aligning to NICSS overarching organisational objectives.

Linking Policy

The website contains links to other website that are not controlled by National Interpreting & Communication Services. Care has been taken in providing these links however National Interpreting & Communication Services is not responsible for the content of those sites and does not necessarily endorse their content. It is the responsibility of the web user to make a decision about the accuracy, reliability, relevance and correctness of information found. In general we link to Government or not for profit websites. We encourage other sites to consider linking to this website however you must not link to any page of this website without our prior consent. Please email NICSS and include the website URL that will contain the link, the nature of your website, the proposed link format and which page of the NICSS website you wish to link to.

Complaints Policy and Process

Your feedback is important to NICSS. Feedback helps NICSS provide you with a great service. If you are happy with NICSS service, or maybe you have a suggestion or a complaint, we would like to know. You can give NICSS feedback 2 ways.

  1. You can fill in our on-line feedback form to tell NICSS what you think.
  2. You can email NICSS and tell us about your experience using NICSS service.

All feedback remains private and confidential. No information is disclosed to any person who has no right to see it.

If you are not happy with the action taken by NICSS you have the right to make your comment or complaint to the Director of Community Services, Wesley Mission Queensland. The Director can be contacted at the Corporate Office of Wesley Mission Queensland. Click here to view Wesley Mission Queensland contact details.

NICSS Service Standards

NICSS will consider and apply as appropriate the standards for access, availability, communications and respecting the rights and needs of customers as specified in codes of conduct and practice for the relevant professional group. NICSS ensures compliance with the Disability Discrimination Act 1992.

We are committed to responding to you quickly and efficiently when providing services to you. When you contact us we will:

  • provide a professional, polite and attentive service;
  • aim to provide accurate and complete information promptly;
  • respond to your requests and try to fulfil your requirements.

Sponsorship

The National Interpreting & Communication Services (NICSS) receives numerous requests from organisations and individuals seeking sponsorship. Requests are considered based on their correlation to NICSS mandate and business. We have developed a set of sponsorship guidelines to make our sponsorship requirements clear. Please email NICSS for a copy of these guidelines.

Disclaimer

Reasonable effort is made to maintain the currency and accuracy of the information on this site. The use of the information that is provided on this site is the sole responsibility of the user. Whilst all details contained within this website have been carefully prepared and are believed to be correct, no warranty can be given either expressly or implied by National Interpreting & Communication Services, the vendors, or their agents.

Links to other sites from this website are provider for the users' convenience. National Interpreting & Communication Services does not endorse these sites and is not responsible for the information on these sites or the use made of this information.

Photographs contained on this website are for presentation purposes and are indicative only. They should not be relied upon as an accurate representation of the final service or product. Specifications may change at any time.

The internet is not a secure medium and communications to and from this website may be intercepted or altered in transit. National Interpreting & Communication Services does not warrant that the website is free from anything which may damage any computer which accesses the website or data.

Latest News

Deafness Awareness Information training

Posted on 15 August 2017
Do you have Deaf people in your workplace? Do you and your staff have regular contact with deaf and hard of hearing customers or clients? NI...
Posted in: Communications@NICSS  
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